Car wash questions.
Clear answers.

Use the homepage location finder to filter by Self-service or Automatic. Vacuums are available at every location. Open a location page for its address, equipment counts, photos, and directions.

Our ten locations have regular operating hours of 24 hours a day, seven days a week. Follow any temporary closure signs at the property.

In a self-service bay, you operate the wash equipment yourself and choose the cleaning steps. In an automatic bay, the machine runs a wash cycle after you select a package and position your vehicle as directed. All ten locations have self-service bays; eight also have automatic bays.

Yes. All East Valley Car Wash automatic washes are touchless. They clean with water and detergents without brushes or cloth contacting your vehicle.

Vacuum stations are available at all ten locations. Check the instructions and charges at the machine before starting.

Close your windows, sunroof, doors, and trunk. Turn off automatic wipers and secure loose items. Follow your vehicle’s car-wash instructions and the bay’s signs. Transmission and braking instructions depend on the equipment, so follow that bay’s directions rather than instructions for a conveyor wash elsewhere.

Check the posted height, width, and clearance limits before entering the bay. Include roof racks, cargo, hitches, and other accessories when checking your vehicle’s size. If you cannot confirm that it fits, stay outside the bay and contact us. We do not publish one clearance limit for every location.

Follow the care instructions from your vehicle manufacturer and the installer of any wrap, film, or coating. Compatibility depends on the wash equipment and the condition of the finish and seals. Check those instructions before choosing a wash; we cannot promise that every wash is suitable for every finish.

Read the bay’s instructions, rates, and available settings before paying. Follow the suggested wash sequence, keep a firm hold on the spray wand, and observe the posted spray distance. Keep the nozzle away from people and follow any restrictions on what may be washed in the bay.

Every two weeks is a useful starting point for routine washing. Adjust to how much you drive and the dirt your car collects. Remove bird droppings, bugs, and other contaminants promptly using a method appropriate for your vehicle’s finish.

A wash removes existing dirt and road grime; rain is not a substitute for cleaning. Choose a time that works for you and follow any weather-related closure signs. For questions about a previous wash or a requested rewash, contact support.

Check the price and accepted-payment signs on the specific bay or machine before paying.

Use our report form and select the location you visited. Include what happened and your contact details, and we will review your concern.